Privacy Policy

1. Data Controller

MetaNord OÜ is the controller of personal data processed through this website.

2. Personal Data We Collect

MetaNord may collect the following categories of personal data:

• Information submitted through contact or inquiry forms, such as first name, last name, work email, company name, project type, and message content.
• Correspondence data when a user communicates with MetaNord directly by email or through other business communication channels.
• Limited technical data automatically generated by the website or hosting environment, such as IP address, browser and device information, basic usage logs, and security-related event data.
• Form submission metadata processed through our contact form provider, Formspree, where necessary to transmit, manage, and protect inquiry submissions.

MetaNord does not collect account credentials, payment card data, customer portal data, or other payment information through this website, as no account, payment, or customer portal functionality is currently operated through the website.

3. How We Use Personal Data

MetaNord uses personal data to:

• Respond to inquiries and requests submitted through the website.
• Communicate about potential projects, services, or business engagements.
• Review and manage contact form submissions.
• Operate, protect, and maintain the security of the website.
• Understand and improve website performance and usability where relevant.
• Comply with applicable legal obligations.

4. Legal Bases for Processing

MetaNord may process personal data on the following legal bases under applicable data protection law:

• Pre-contractual steps: taking steps at the request of the data subject before entering into a contract or business relationship.
• Legitimate interests: operating the website, maintaining its security, preventing misuse, handling business communications, managing inquiries, and improving the website, where these interests are not overridden by the rights and interests of the data subject.
• Legal obligation: compliance with applicable legal requirements where processing is required by law.
• Consent: where consent is legally required for a specific processing activity and has been obtained from the data subject.

5. Sharing of Personal Data

MetaNord does not sell personal data.

Personal data may be shared only where necessary with:

• Website hosting, infrastructure, IT, analytics, security, or maintenance service providers who support the operation of this website.
• Formspree, which MetaNord uses as a contact form service provider to receive and manage inquiry submissions.
• Professional advisers, such as legal, accounting, compliance, or technical advisers, where relevant.
• Competent authorities, regulators, courts, or public bodies, where required by applicable law.

Service providers acting on behalf of MetaNord are expected to process personal data under appropriate confidentiality, security, and data protection obligations.

6. International Transfers

Where personal data is processed outside the European Economic Area, MetaNord will seek to use lawful transfer mechanisms and appropriate safeguards as required under applicable data protection law. This may include standard contractual clauses or other recognised transfer mechanisms.

7. Data Retention

MetaNord retains personal data only for as long as reasonably necessary for the purposes described in this Policy.

Inquiry and contact data may be retained for as long as necessary to respond to a request, evaluate a potential business relationship, and manage follow-up communications. Where no business relationship develops, such data may generally be retained for up to 24 months after the last meaningful contact, unless longer retention is necessary for legal, dispute resolution, regulatory, security, or legitimate business record-keeping purposes.

Technical logs and security data are retained for a shorter period, typically only as long as needed for security monitoring, diagnostics, operational continuity, and protection of the website.

8. Your Rights

Subject to applicable law, you may have the right to:

• Request access to personal data MetaNord holds about you.
• Request correction of inaccurate or incomplete personal data.
• Request deletion of your personal data.
• Request restriction of processing in certain circumstances.
• Object to processing based on legitimate interests.
• Request portability of data you have provided, where applicable.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with the Estonian Data Protection Inspectorate or another competent supervisory authority.

To exercise any of these rights, please contact: info@metanord.eu

You also have the right to lodge a complaint with the Estonian Data Protection Inspectorate:

Andmekaitse Inspektsioon / Estonian Data Protection Inspectorate

Tatari 39

10134 Tallinn

Estonia

Email: info@aki.ee

Phone: +372 627 4135

Website: www.aki.ee

9. Cookies and Similar Technologies

This website may use limited technical cookies or similar technologies that are strictly necessary for the operation, security, and core functionality of the website.

MetaNord does not currently use cookies for advertising, profiling, behavioural targeting, or optional marketing tracking.

If analytics, advertising, or optional tracking technologies are introduced in the future, this Policy and any required consent mechanisms will be updated accordingly.

10. Contact About Privacy

For privacy-related requests or questions about how MetaNord handles personal data, please contact:

MetaNord OÜ

Email: info@metanord.eu

11. Updates to This Policy

MetaNord may update this Privacy Policy from time to time to reflect changes to data practices, applicable law, service providers, or website functionality. The latest version published on this website will apply.